The Road Ahead

In response to a recent support query, we've added an article to our support knowledgebase on how to remove the '--' signature separator from Mozilla Thunderbird when using custom HTML signatures.

In case anyone wonders what me mean by a signature separator, have a look at the screenshot below.

Spam (or electronic b*ll*cks to quote one customer) is a substantial irritant to both our customers and ourselves. On average, about 50% of the messages our receive each day are categorised as being spam. A substantial proportion of these messages are intercepted and deleted before they reach individual mailboxes. Messages that don't meet the deletion criteria are automatically placed with the SPAM folder in each mailbox as the odd one or two may be legitimate.

Over time, individual spam folders can grow to contain hundreds or thousands of messages. As the size of the spam folder does count towards overall mailbox size usage, there have been a few instances where a large spam folder has consumed an entire mailbox's quota. Once this quota limit is reached, no new messages can be sent or received by the mailbox until some messages are deleted.

To counter this, as of 12th October we've instituted a new policy whereby we will automatically delete all spam messages that are older than 28 days. To avoid any valid messages being lost, we advise all customers to check the contents of their spam folder at least once a week and move any false-positives (valid messages categorized as spam) to another folder within their mailbox.

We're starting with 28 days, but we are looking at reducing this period down to 21 or even 14 days based upon customer feedback. The deletion occurs on our server, so you may not see messages being removed from spam folders until your account next synchronises with our servers.

We've added a couple of step-by-step support guides to our knowledgebase on how to configure http://www.emclient.com">eM Client for use with our standard email accounts.

• Configuring IMAP account in eM Client
• Configuring POP3 account in eM Client

Our standard mail accounts may be accessed by any POP or IMAP email client. If we don't already have a step-by-step guide for your favourite client*, let us know.

Following on from the mail server maintenance work over the weekend, it would seem that some customers have been mistakenly using an incorrect server address to access mail services, namely mail.calzadamedia.com

The correct address for all standard mail services (SMTP, POP & IMAP) is mail.calzadamedia.net.

If you need to update your email program, please check out the relevant sections in our support knowledgebase.

• Android (Phone & Table)
• Apple (iPad, iPhone & Mac)
• Microsoft Outlook
• Mozilla Thunderbird
• Windows Live Mail

If your mail program is not listed above let us know and we'll see if we can create a step-by-step guide. Until then, please refer to Email Server & Settings.

Webmail

If your email program starts playing up or you need to access your mailbox on the move, our Webmail is accessible wherever you have an Internet connection. Just open a web browser and go to http://mail.calzadamedia.net

We will be performing essential maintenance work to our mail services tonight (24 April 2015) between 22:00 and 06:00. During that time, access to our mail services may be interrupted or otherwise impaired. Due to the nature of the work, all standard mail services will be affected including Webmail.

This work only applies to our standard mail accounts. Hosted Exchange users will not be affected.

Access to our helpdesk (cmc:514) will be unaffected with this work.

Update 23:25

The maintenance and upgrade work has been successfully completed. As there were a few DNS changes - changes to domain names - there may still be some intermittent disruption for the next couple of hours.