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The Road Ahead

News, updates and thoughts from Calzada Media

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20 Oct 2020
 by  in Help & Support, Maintenance
Length: 14 seconds (46 words)

We will be performing some routine server maintenance from around 20:00 tonight (UK/GMT time). There may be a slight impairment of our services whilst this work is taking place.

As always and updates or changes will be posted here and on our Twitter feed.

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26 Mar 2020
 by  in Maintenance, Security, Web Hosting
Length: 1 minute, 7 seconds (224 words)

We have removed support for TLS 1.0 and TLS 1.1 from our servers with immediate effect (16:00, 26th March 2020). This has been done to enhance the security of our services and is accordance with best practices as outlined in IETF RFC 7525. TLS 1.0 and 1.1 have known security issues and there are no fixes or patches available.

If you are using a certificate based on either of these protocols, you must update them with a TLS 1.2+ certificate immediately. If you are, or wish to be, PCI-DSS compliant, you should adopt TLS 1.2+.

Most mainstream web browsers will cease support for TLS 1.0 and TLS 1.2 in the first half of 2020. Approximate deadlines are:

  • Microsoft IE & Edge - first half of 2020
  • Mozilla Firefox - March 2020
  • Safari/WebKit - March 2020
  • Google Chrome - January 2020

Most web browsers will issue a security warning if you attempt to connect to a website using either TLS 1.0 or TLS 1.1. To ensure you receive the best possible protection, we advise you to upgrade your web browser to the latest version. Most web browsers will do this automatically.

Let's Encrypt / SSLForFree Certificates

All free certificates generated through our hosting control panel since the beginning of March have been TLS 1.2+.

0
10 Mar 2020
 by  in Help & Support, Maintenance
Length: 16 seconds (54 words)

We are currently upgrading the software used by our hosting control panel (https://cp.calzadamedia.net). During this upgrade there may be short periods when the control panel will be unavailable.

This upgrade work will not affect any of our services (websites, email etc).

To track progress and read updates, see Alerts & Notices.

0
22 Jan 2019
 by  in Help & Support, Maintenance
Length: 18 seconds (60 words)

We will be performing some routine server maintenance from around 20:00 tonight (UK or GMT time). There may be a slight impairment of our services whilst this work is taking place.

As always and updates or changes will be posted here and on our Twitter feed.

Update 11:16, 23rd January 2018

All maintenance work has been successfully completed.

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04 Sep 2018
 by  in Announcements, Help & Support, Maintenance, News
Length: 2 minutes, 1 second (403 words)

We haven’t disappeared, we’re still here. The computer gods have just not being favouring us for the last couple of days.

One of our web servers, NENE, has been offline for nearly 48 hours due to events that are beyond our control. As this issue is not likely to be fixed before Friday (at the earliest), we have temporarily moved all affected websites including our own to a different server.

Our standard mail service have not been affected and are working as normal. We intentionally split our Web hosting and mail services exactly for this kind of situation.

So, what happened?

Over the past few weeks, our NENE web server has been misbehaving for no apparent reason. This behaviour was not apparent to our customers or visitors, but noticeable to us via our daily checking and monitoring.

As any investigation could cause service interruption, we held off until last weekend. Unfortunately, despite many hours of work we couldn’t trace the problem and we suspected that Windows itself may have been corrupted beyond easy repair.

As NENE is actually a virtual server, the quickest and easiest solution was to replace it with a brand new virtual machine (we had backed up all data prior to taking the server offline). With virtual servers, the process of installing and configuration is typically quicker than with physical hardware so we aimed only to be offline for a couple of hours.

So we provisioned a new virtual machine, a process that typically takes a few minutes. It didn’t. It took over six hours for our service provider to provision a new server. Once available, the new virtual server was far from healthy, with one of its’ more apparent problems being its’ inability to restart without hanging/crashing.

We’re currently sitting in a very frustrating limbo as our service provider attempts to find a fix. They’ve managed to independently replicate the problem but have yet to discover a cure.

Update 17:00, 4th September

The latest update we have from our service provider is that they have managed to replicate the problem in their test environment and are currently investigating the underlying cause.

Update 15:30, 5th September

Our service provider has traced the issue. However, as the fix requires some changes to their infrastructure that are unlikely to be completed before Friday (7th September).

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