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The Road Ahead

News, updates and thoughts from Calzada Media
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25 May 2018
 by Alexander John in Announcements, Data Privacy & Protection, Legal, News
Length: 1 minute, 15 seconds (249 words)

GDPR day has arrived. Rejoice.

Update Privacy Policy and other legal documents and agreements.

To meet the requirements and standards of GDPR, we've updated our Privacy Policy, Terms and Conditions and other legal documents. These updated policies, documents and agreements took effect from the 22nd May 2018. If you are a Calzada Media customer or a visitor to our website, please take a moment to review these important documents.

Will any services change because of GDPR?

Any purchased services or products will continue as before. We've only had had to make one small modification to our web hosting service management tools as part of our GDPR compliance.

Will I still receive messages from Calzada Media?

If you are a Calzada Media customer with an ongoing service or product, then yes. You will continue to receive messages from us regarding the product or service you have purchased. These messages include renewal notifications, billing information or advanced warning of service maintenance or upgrade. We will send these message to you as part of our legitimate business interest and to satisfy the contractual agreement between us and our customers.

Will you be sending out marketing messages?

We will only send out marketing messages to people who have explicitly consented to receive them.

Questions?

If you have any questions, please do get in touch via the support helpdesk.

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25 May 2018
 by Alexander John in Announcements, Data Privacy & Protection, Web Hosting
Length: 1 minute, 11 seconds (237 words)

In accordance with our Privacy Policy and our GDPR compliance, we have disabled direct remote access to our MariaDB servers. Access to MariaDB databases will still be available via the MariaDB Web Management tools:

Why?

For the last couple of months, we've been testing SSL connections for MariaDB using our in-house test servers. Regrettably these tests have demonstrated some inconsistencies and performance concerns with the various applications and services that use MariaDB when using SSL connections. We are still investigating this and hope to be able to enable SSL connections as soon as possible.

In our Privay Policy, we state that all connections to our websites and services are protected by SSL / HTTPS. As we are unable to deliver this protection, we are disabling this connection until such time we are able to protect it.

How do I manage my MariaDB database?

You can still manage your MariaDB databases using the Adminer tool available on your web hosting server (see links below). Connections to Adminer are protected by SSL / HTTPS.

Adminer on AVON

Adminer on SEVERN

What happens if I have a large query?

If you have a substantial query, please contact us via the Support Helpdesk as we may be able to run the query manually. Please note that this service is discretionary and we cannot provide assistance with debugging queries.

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21 May 2018
 by Alexander John in Announcements, Data Privacy & Protection, Legal, News
Length: 1 minute, 1 second (203 words)

As we've mentioned before, the new General Data Protection Regulation (GDPR) takes effect on 25th May 2018. GDPR replaces the Data Protection Act and applies more stringent requirements on how we gather, store and process data. Furthermore, GDPR provides more rights to those we hold data - customers and website visitors.

To meet the requirements and standards of GDPR, we've updated our Privacy Policy, Terms and Conditions and other legal documents. These updated policies, documents and agreements will take effect from the 22nd May 2018. If you are a Calzada Media customer or a visitor to our website, please take a moment to review these important documents.

Customer Details & Consent

We have contacted individual customers in the last couple of weeks to confirm details we hold and request consent to store data where applicable. If any customer has a questions about the data we hold, please contact us via the support helpdesk

Improvements to Data Management

We've upgraded our customer portal, MyAccount, to simplify and enable customers to manage their account information, privacy and communication preferences.

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18 May 2018
 by Alexander John in Help & Support, Web Hosting
Length: 12 seconds (40 words)

We've upgraded the software running our hosting control panel. This upgrade is primarily a security and reliability upgrade (i.e. fixing bugs and annoyances) and so most users should notice no difference or fundamental changes to functionality.

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19 Apr 2018
 by Alexander John in Data Privacy & Protection, Legal
Length: 1 minute, 22 seconds (275 words)

As many are aware, on the 25th May a new set of data protection rules and regulations known as the EU General Data Protection Regulations or GDPR. Although we are leaving the EU, the government has previously announced that it will be implementing GDPR in full.

In the next couple of weeks we will be updating our privacy policy and other legal documents to reflect the changes brought by GDPR and to ensure we are compliant.

Data Consent

An important aspect of GDPR is the consent to store data, especially sensitive data like usernames and passwords. Our default policy is not to store customer usernames and passwords and we strongly advocate all customers to change any passwords we have issued (for example through account signup or password reset) to values that only they know.

For some customers, typically those with ongoing support, maintenance or management packages, we do store certain items of sensitive data like usernames and passwords. This data is retained with the knowledge of those customers and is required to deliver their service package. To ensure there is a formal, compliant record of consent for storing this data, we will be contacting all applicable customers in the next week explaining what data we hold and asking for their consent to continue to store it. If we do not receive consent, or no reply from a customer by the 1st May 2018, we will delete the relevant customer data.

Additional Questions

Anyone is entitled to ask for details of the data we hold about them. To do so, please see Requests for Account Information.

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