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Download web server log files

KB282 Last reviewed 16 September 2016
How to download IIS log files.

Introduction

This article explains how to download the web server log files.

Downloading log files

An FTP account is required to download IIS log files. If you have yet to configure an FTP account, see Creating an FTP account.

  1. Connect to your hosting account by FTP
  2. In list of remote folders, open the logs folder
  3. Inside the logs folder there will be another folder called something like .
    • This is the folder that contains your log files, so download it
    • This name will vary between website.
  4. To download the log files, download the contents of this folder. Please be aware that log files are often quite large

Additional Information

  • Typically, we only store log files for upto a year.
  • Log files may not be deleted by account holders.
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