Direct remote access is unavailable
In accordance with our security and operating policies, direct remote access to MariaDB databases is not available. We understand this may be frustrating to some customers, but this policy is an important measure to protect our services and your data.
Why is there is no remote access? You used to provide it.
Historically, we provided direct remote access to MySQL and MariaDB databases. This was a much appreciated feature that allowed customers - and us - to manage database directly from the comfort of a SQL Client like SqlYog running on their own computers.
However, even when using a non-standard TCP/IP port along with firewall and other security measures, this was increasingly becoming an attack vector for malign actors. At the most basic level, our servers were being subject to daily blunt force login attacks ranging from 10,000 to 100,000 requests per day. Aside from the security implications, these requests were a form of Denial of Service (DoS) attack on our infrastructure. There were instances when 95% + of database server resources were handling these malicious requests.
This was untenable for us, our customers and our infrastructure providers so we terminated the provision of remote access.
So, how do I manage my databases?
Online management using Adminer
We offer an online tool called Adminer (https://www.adminer.org/) that provides database management. You will need to know the address of the server hosting your website, your database name and database credentials.
Getting started with Adminer
Complex or large queries
If you have a large or complex query - for example a database import or export - please contact support who may be able to perform the required actions for you.
Additional Information
In accordance with our legal policies, we log actions performed using any online management tool like Adminer. If you need to perform complex queries or updates, we request that you do this outside of normal working hours.