The Road Ahead

We will be undertaking some maintenance work on our servers later this today (16th June 2015) between 20:00 and 21:00. Although this will be routine maintenance work, there may be some minor, short-term interruption or impairment of services.

You may track the status of our services at any time at status.calzadamedia.com

We've added a couple of step-by-step support guides to our knowledgebase on how to configure eM Client for use with our standard email accounts.

• Configuring IMAP account in eM Client
• Configuring POP3 account in eM Client

Our standard mail accounts may be accessed by any POP or IMAP email client. If we don't already have a step-by-step guide for your favourite client*, let us know.

Following on from the mail server maintenance work over the weekend, it would seem that some customers have been mistakenly using an incorrect server address to access mail services, namely mail.calzadamedia.com

The correct address for all standard mail services (SMTP, POP & IMAP) is mail.calzadamedia.net.

If you need to update your email program, please check out the relevant sections in our support knowledgebase.

• Android (Phone & Table)
• Apple (iPad, iPhone & Mac)
• Microsoft Outlook
• Mozilla Thunderbird
• Windows Live Mail

If your mail program is not listed above let us know and we'll see if we can create a step-by-step guide. Until then, please refer to Email Server & Settings.

Webmail

If your email program starts playing up or you need to access your mailbox on the move, our Webmail is accessible wherever you have an Internet connection. Just open a web browser and go to http://mail.calzadamedia.net

We will be performing essential maintenance work to our mail services tonight (24 April 2015) between 22:00 and 06:00. During that time, access to our mail services may be interrupted or otherwise impaired. Due to the nature of the work, all standard mail services will be affected including Webmail.

This work only applies to our standard mail accounts. Hosted Exchange users will not be affected.

Access to our helpdesk (/support/helpdesk/) will be unaffected with this work.

Update 23:25

The maintenance and upgrade work has been successfully completed. As there were a few DNS changes - changes to domain names - there may still be some intermittent disruption for the next couple of hours.

Following a number of recent requests and enquiries, we've added a knowledgebase article containing a step-by-step guide on how to backup our standard POP3/IMAP email accounts using Broobles IMAPSize.

KB135 Backing up Mail Account using IMAPSize.