The Road Ahead

At around 14:35 BST today, our AVON and NENE hosting servers abruptly and completely unexpectedly went offline and did not return until around 17:45. This downtime was due to a problem within the data centre and our server provider and was completely out of our control. Our apologies for any inconvenience caused.

This problem did not affected our Standard Mail, Hosted Exchange or DNS services.

With the affected servers back online, we have checked their services, websites and databases and everything appears to be running normally. If any customer has any problems or questions, please do hesitate to contact us.

Unfortunately, this problem affected our website including our support ticket system. Our apologies to any customers that tried to contact us by support ticket - we couldn't access our website either.

During this downtime, we were posting regular updates on twitter https://twitter.com/calzadamedia If you haven't already subscribed, please do so today to get the latest updates and information from Calzada Media.

You may track our service status at any time through our live status website: https://status.calzadamedia.com

As of 12 January 2016, Microsoft has stopped supporting a large number of legacy versions of Internet Explorer. From the 12th January 2016, Microsoft will only provide security updates for the most current version of Internet Explorer for a supported operating system.

Broadly speaking, this means Microsoft will no longer provide support for Internet Explorer 8, 9 or 10 apart from the following exceptions:

• Internet Explorer 9 on Windows Vista SP2
• Internet Explorer 9 on Windows Server 2008 (incl R2)
• Internet Explorer 10 (IE10) on Windows Server 2012

If you are still using one of the affected versions - and a substantial number of users are - you should upgrade as a matter of priority.

If you are unable to upgrade, you could consider using an alternative web browser like Google Chrome, Mozilla Firefox or Opera (others are available). Using an alternative browser will not address the potential security exposure of an unsupported version of Internet Explorer.

We will be undertaking some maintenance work on our servers later today (15th October 2015) between 20:00 and 21:00. Although this will be routine maintenance work, there may be some minor, short-term interruption or impairment of services.

You may track the status of our services at any time at status.calzadamedia.com

From 1st September we are slightly changing the way we handle support enquiries. The existing Support Helpdesk website has been replaced with new functionality within the My Account area of our website.

To manage and create a support ticket, click on the Sign In button at the top of the page, and then once logged in, click on the Tickets tab with My Account.

For customers that prefer to contact support via email - using the address support [at] calzadamedia.com - this will continue to operate as before.

The old helpdesk at http://helpdesk.calzadamedia.com has been retired. Any visitors to that address will automatically be redirected to the new helpdesk address of https://www.calzadamedia.com/support/helpdesk/

Important Information

As a measure against SPAM and other email-borne nasties, the ticket system only processes messages from recognised email accounts, principally the email address defined with your Calzada Media account. Messages from unknown senders will not be automatically deleted, but will be processed within 24-48 of receipt.

We will be upgrading our MySQL database servers between 18:00 and 21:00 on the 19th July 2015. During this time, there will be short periods when MySQL databases services will not be available. This will impact on any website using a MySQL database including our own website.

Our standard mail, Hosted Exchange, Webmail and Support Helpdesk are not affected by the upgrade work and will continue to operate as normal.