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Support Helpdesk Changes

0
01 Sep 2015
 by Alexander John in Announcements, Customers, Help & Support, News
Length: 51 seconds (169 words)

From 1st September we are slightly changing the way we handle support enquiries. The existing Support Helpdesk website has been replaced with new functionality within the My Account area of our website.

To manage and create a support ticket, click on the Sign In button at the top of the page, and then once logged in, click on the Tickets tab with My Account.

For customers that prefer to contact support via email - using the address support [at] calzadamedia.com - this will continue to operate as before.

The old helpdesk at http://helpdesk.calzadamedia.com has been retired. Any visitors to that address will automatically be redirected to the new helpdesk address of https://www.calzadamedia.com/support/helpdesk/

Important Information

As a measure against SPAM and other email-borne nasties, the ticket system only processes messages from recognised email accounts, principally the email address defined with your Calzada Media account. Messages from unknown senders will not be automatically deleted, but will be processed within 24-48 of receipt.

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