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The Road Ahead

News, updates and thoughts from Calzada Media

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13 Oct 2017
 by Alexander John in Announcements, Customers, Email, Help & Support
Length: 1 minute, 23 seconds (278 words)

Spam (or electronic b*ll*cks to quote one customer) is a substantial irritant to both our customers and ourselves. On average, about 50% of the messages our receive each day are categorised as being spam. A substantial proportion of these messages are intercepted and deleted before they reach individual mailboxes. Messages that don't meet the deletion criteria are automatically placed with the SPAM folder in each mailbox as the odd one or two may be legitimate.

Over time, individual spam folders can grow to contain hundreds or thousands of messages. As the size of the spam folder does count towards overall mailbox size usage, there have been a few instances where a large spam folder has consumed an entire mailbox's quota. Once this quota limit is reached, no new messages can be sent or received by the mailbox until some messages are deleted.

To counter this, as of 12th October we've instituted a new policy whereby we will automatically delete all spam messages that are older than 28 days. To avoid any valid messages being lost, we advise all customers to check the contents of their spam folder at least once a week and move any false-positives (valid messages categorized as spam) to another folder within their mailbox.

We're starting with 28 days, but we are looking at reducing this period down to 21 or even 14 days based upon customer feedback. The deletion occurs on our server, so you may not see messages being removed from spam folders until your account next synchronises with our servers.

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20 May 2015
 by Alexander John in Email, Help & Support, Products & Services
Length: 22 seconds (73 words)

We've added a couple of step-by-step support guides to our knowledgebase on how to configure eM Client for use with our standard email accounts.

Our standard mail accounts may be accessed by any POP or IMAP email client. If we don't already have a step-by-step guide for your favourite client*, let us know.

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27 Apr 2015
 by Alexander John in Email, Help & Support, Maintenance
Length: 47 seconds (157 words)

Following on from the mail server maintenance work over the weekend, it would seem that some customers have been mistakenly using an incorrect server address to access mail services, namely mail.calzadamedia.com

The correct address for all standard mail services (SMTP, POP & IMAP) is mail.calzadamedia.net.

If you need to update your email program, please check out the relevant sections in our support knowledgebase.

If your mail program is not listed above let us know and we'll see if we can create a step-by-step guide. Until then, please refer to Email Server & Settings.

Webmail

If your email program starts playing up or you need to access your mailbox on the move, our Webmail is accessible wherever you have an Internet connection. Just open a web browser and go to http://mail.calzadamedia.net

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22 Jan 2015
 by Alexander John in Announcements, Email
Length: 57 seconds (190 words)

We have recently revised and updated the anti-virus and anti-malware scanning that we perform on all incoming messages for our standard mail accounts.

As before, any message (including attachments) that is detected as containing a virus or malware will automatically and irrevocably be deleted. This entire process occurs before the offending message is delivered to the recipient's inbox.

If a virus or malware is detected, our mail servers will also send a notification message to the intended recipient. This notification includes key information like the sender's address and the message's subject. As many infected messages may also be considered to be spam, the notification message may end up in your mailbox's SPAM folder.

As we cannot guarantee that our antivirus scanners will intercept every infected message, we strongly urge all of customers to install antivirus software on their PCs. There are a substantial range of antivirus/security software providers - AVG, Avast, Eset, Mcafee to name but a few - many of whom offer a free* versions of their antivirus products.

* Software licence conditions and limitations will vary - please check with supplier.

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