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The Road Ahead

News, updates and thoughts from Calzada Media

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23 Jul 2018
 by Alexander John in Help & Support, Maintenance
Length: 59 seconds (197 words)

Some of our customers may experience a slightly impaired mail service this morning due to an ongoing issue with our data centre provider.

At midday today (23rd June 2018), our data centre provider informed us that an issue has been detected with the data storage system used by our standard mail services. They are investigating this issue and will be working to fix it as soon as possible.

At the time of writing, our standard mail services are working as expected. We continually monitor all our services and you may view our live service status at https://status.calzadamedia.com

Update 13:00

The latest updated we've received from our provider is that they've detected a drop in performance which they are investigating. We have been warned that performance may be degraded on a sporadic basis.

Our own monitoring system have yet to detect any impairment to our standard mail systems and they are working normally.

Update 14:48

Problem has been traced to a faulty disk that will be replaced. There is no impact to ongoing service performance and there is no indication to loss of data.

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25 May 2018
 by Alexander John in Announcements, Data Privacy & Protection, Legal, News
Length: 1 minute, 15 seconds (249 words)

GDPR day has arrived. Rejoice.

Update Privacy Policy and other legal documents and agreements.

To meet the requirements and standards of GDPR, we've updated our Privacy Policy, Terms and Conditions and other legal documents. These updated policies, documents and agreements took effect from the 22nd May 2018. If you are a Calzada Media customer or a visitor to our website, please take a moment to review these important documents.

Will any services change because of GDPR?

Any purchased services or products will continue as before. We've only had had to make one small modification to our web hosting service management tools as part of our GDPR compliance.

Will I still receive messages from Calzada Media?

If you are a Calzada Media customer with an ongoing service or product, then yes. You will continue to receive messages from us regarding the product or service you have purchased. These messages include renewal notifications, billing information or advanced warning of service maintenance or upgrade. We will send these message to you as part of our legitimate business interest and to satisfy the contractual agreement between us and our customers.

Will you be sending out marketing messages?

We will only send out marketing messages to people who have explicitly consented to receive them.

Questions?

If you have any questions, please do get in touch via the support helpdesk.

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25 May 2018
 by Alexander John in Announcements, Data Privacy & Protection, Web Hosting
Length: 1 minute, 11 seconds (237 words)

In accordance with our Privacy Policy and our GDPR compliance, we have disabled direct remote access to our MariaDB servers. Access to MariaDB databases will still be available via the MariaDB Web Management tools:

Why?

For the last couple of months, we've been testing SSL connections for MariaDB using our in-house test servers. Regrettably these tests have demonstrated some inconsistencies and performance concerns with the various applications and services that use MariaDB when using SSL connections. We are still investigating this and hope to be able to enable SSL connections as soon as possible.

In our Privay Policy, we state that all connections to our websites and services are protected by SSL / HTTPS. As we are unable to deliver this protection, we are disabling this connection until such time we are able to protect it.

How do I manage my MariaDB database?

You can still manage your MariaDB databases using the Adminer tool available on your web hosting server (see links below). Connections to Adminer are protected by SSL / HTTPS.

Adminer on AVON

Adminer on SEVERN

What happens if I have a large query?

If you have a substantial query, please contact us via the Support Helpdesk as we may be able to run the query manually. Please note that this service is discretionary and we cannot provide assistance with debugging queries.

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21 May 2018
 by Alexander John in Announcements, Data Privacy & Protection, Legal, News
Length: 1 minute, 1 second (203 words)

As we've mentioned before, the new General Data Protection Regulation (GDPR) takes effect on 25th May 2018. GDPR replaces the Data Protection Act and applies more stringent requirements on how we gather, store and process data. Furthermore, GDPR provides more rights to those we hold data - customers and website visitors.

To meet the requirements and standards of GDPR, we've updated our Privacy Policy, Terms and Conditions and other legal documents. These updated policies, documents and agreements will take effect from the 22nd May 2018. If you are a Calzada Media customer or a visitor to our website, please take a moment to review these important documents.

Customer Details & Consent

We have contacted individual customers in the last couple of weeks to confirm details we hold and request consent to store data where applicable. If any customer has a questions about the data we hold, please contact us via the support helpdesk

Improvements to Data Management

We've upgraded our customer portal, MyAccount, to simplify and enable customers to manage their account information, privacy and communication preferences.

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18 May 2018
 by Alexander John in Help & Support, Web Hosting
Length: 12 seconds (40 words)

We've upgraded the software running our hosting control panel. This upgrade is primarily a security and reliability upgrade (i.e. fixing bugs and annoyances) and so most users should notice no difference or fundamental changes to functionality.

Showing 11 to 15 of 113 posts
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