The Road Ahead

You may have noticed that we had a few a technical issues over the weekend (saturday) that affected our mail services. These issues are now fixed and we apologise for any inconvenience caused.

We suffered a bit of a domino affect. A hard disk error caused a database failure that in turn stopped our mail servers from processing and routing e-mail messages. We were still receiving messages, but they were just building up in a big queue awaiting sorting and delivery. Once the underlying issue had been resolved, all outstanding messages were processed and delivered as normal.

All web hosting and associated services (and their associated databases) were not affected by these issues and continued to operate as normal.

We will performing scheduled maintenance on the THAMES server between 19:00 and 19:30 BST today. Although we expect minimal interference, services and websites running on THAMES may be temporary unavailable whilst they are being restarted.

To keep track of our status, visit our Network and Service Status. If you have a question, send us a message.

We will be upgrading our spam filter software tonight (22nd July) between 19:00 and 20:00 BST. This shouldn't affect access to our mail service or Webmail, but there may be a short delay for incoming messages during this period.

We will post an update here when the upgrade has completed. In the meantime, you may track out status through our Network and Service Status website.

Update 19:30

The spam software has been successfully upgraded.

Our new Network & Service Status website is now live at status.calzadamedia.com. This new service presents live status information taken from the systems that continually monitor the availability of our websites and services.

Our Support Helpdesk">support helpdesk (Support Helpdesk (opens in new window)">helpdesk.calzadamedia.com) has also moved to a new server. Any existing tickets have been transferred across and the website and e-mail addresses remain unchanged.

With these changes, our key support and status systems are now independent of our web hosting infrastructure - they are even located in a different part of the country! This aim of these changes to impose a higher degree of resilience - in the event of a hosting issue our independent support systems will continue to operate allowing our customers to monitor our status and contact us.

The software we use for our hosting control panel, WebsitePanel, is currently misbehaving when changing mail account passwords. Sometime it changes them, other times it does not. We're currently looking into this and hope to get it resolved soon.

If you have attempted to change your mail account password through the hosting control panel, and it hasn't worked, please contact our support team who will change it for you.