The Road Ahead

Merry Christmas and a Happy New Year from Calzada Media.

At around 14:35 BST today, our AVON and NENE hosting servers abruptly and completely unexpectedly went offline and did not return until around 17:45. This downtime was due to a problem within the data centre and our server provider and was completely out of our control. Our apologies for any inconvenience caused.

This problem did not affected our Standard Mail, Hosted Exchange or DNS services.

With the affected servers back online, we have checked their services, websites and databases and everything appears to be running normally. If any customer has any problems or questions, please do hesitate to contact us.

Unfortunately, this problem affected our website including our support ticket system. Our apologies to any customers that tried to contact us by support ticket - we couldn't access our website either.

During this downtime, we were posting regular updates on twitter https://twitter.com/calzadamedia If you haven't already subscribed, please do so today to get the latest updates and information from Calzada Media.

You may track our service status at any time through our live status website: https://status.calzadamedia.com

Thames is dead. Long live Avon and Nene.

We have retired our oldest hosting server, Thames, and it with two new servers called Avon and Nene. All websites and services hosted by Thames have been transferred across to the new servers.

This replacement is the first of a series of upgrades we have planned for 2017.

New Hosting Control Panel

As part of the upgrade, we've moved to a new Hosting Control Panel. The new control panel software is more intuitive and reliable than it's predecessor WebsitePanel (which, if we are honest, we didn't particularly get on with either).

The new control panel has a new web address too: https://cp.calzadamedia.net

New Microsoft SQL Server Packages

As we are increasingly deploying websites powered by Microsoft SQL Server, we will shortly be

From Tuesday 1st March, the UK Registry Nominet will be increasing the prices it charges for all .UK domains by around 50%. Consequently, Calzada Media will reflect this change and our price for .sld.uk domains will be £5.99 + VAT / year. The registrations and renewals under .sld.uk are:

• .co.uk
• .ltd.uk
• .net.uk
• .org.uk

We are pleased to announce that direct .UK registrations (for example mydomain.uk) will remain at their current price of £9.99 + VAT

To take advantage of the current pricing, we encourage all of our customers to renew or register your domain names for upto the maximum of 10 years before the end of February 2016.

From 1st September we are slightly changing the way we handle support enquiries. The existing Support Helpdesk website has been replaced with new functionality within the My Account area of our website.

To manage and create a support ticket, click on the Sign In button at the top of the page, and then once logged in, click on the Tickets tab with My Account.

For customers that prefer to contact support via email - using the address support [at] calzadamedia.com - this will continue to operate as before.

The old helpdesk at http://helpdesk.calzadamedia.com has been retired. Any visitors to that address will automatically be redirected to the new helpdesk address of https://www.calzadamedia.com/support/helpdesk/

Important Information

As a measure against SPAM and other email-borne nasties, the ticket system only processes messages from recognised email accounts, principally the email address defined with your Calzada Media account. Messages from unknown senders will not be automatically deleted, but will be processed within 24-48 of receipt.