The Road Ahead

We will be upgrading our spam filter software tonight (22nd July) between 19:00 and 20:00 BST. This shouldn't affect access to our mail service or Webmail, but there may be a short delay for incoming messages during this period.

We will post an update here when the upgrade has completed. In the meantime, you may track out status through our Network and Service Status website.

Update 19:30

The spam software has been successfully upgraded.

Our new Network & Service Status website is now live at status.calzadamedia.com. This new service presents live status information taken from the systems that continually monitor the availability of our websites and services.

Our Support Helpdesk">support helpdesk (Support Helpdesk (opens in new window)">helpdesk.calzadamedia.com) has also moved to a new server. Any existing tickets have been transferred across and the website and e-mail addresses remain unchanged.

With these changes, our key support and status systems are now independent of our web hosting infrastructure - they are even located in a different part of the country! This aim of these changes to impose a higher degree of resilience - in the event of a hosting issue our independent support systems will continue to operate allowing our customers to monitor our status and contact us.

The software we use for our hosting control panel, WebsitePanel, is currently misbehaving when changing mail account passwords. Sometime it changes them, other times it does not. We're currently looking into this and hope to get it resolved soon.

If you have attempted to change your mail account password through the hosting control panel, and it hasn't worked, please contact our support team who will change it for you.

We will performing scheduled maintenance to our website (www.calzadamedia.com) between 18:00 and 18:30 BST today. There may be short period when our website may be temporarily unavailable.

This work only affects www.calzadamedia.com. Access to the Support Helpdesk and Webmail will not be affected.

We will performing scheduled maintenance between 18:00 and 18:30 BST today. We expect any interference with normal services to be minimal.