The Road Ahead

As we've mentioned before, the new General Data Protection Regulation (GDPR) takes effect on 25th May 2018. GDPR replaces the Data Protection Act and applies more stringent requirements on how we gather, store and process data. Furthermore, GDPR provides more rights to those we hold data - customers and website visitors.

To meet the requirements and standards of GDPR, we've updated our Privacy Policy, Terms and Conditions and other legal documents. These updated policies, documents and agreements will take effect from the 22nd May 2018. If you are a Calzada Media customer or a visitor to our website, please take a moment to review these important documents.

• Privacy Policy
• Terms and Conditions
• Website Terms of Use

Customer Details & Consent

We have contacted individual customers in the last couple of weeks to confirm details we hold and request consent to store data where applicable. If any customer has a questions about the data we hold, please contact us via the support helpdesk

Improvements to Data Management

We've upgraded our customer portal, MyAccount, to simplify and enable customers to manage their account information, privacy and communication preferences.

We've upgraded the software running our hosting control panel. This upgrade is primarily a security and reliability upgrade (i.e. fixing bugs and annoyances) and so most users should notice no difference or fundamental changes to functionality.

As many are aware, on the 25th May a new set of data protection rules and regulations known as the EU General Data Protection Regulations or GDPR. Although we are leaving the EU, the government has previously announced that it will be implementing GDPR in full.

In the next couple of weeks we will be updating our privacy policy and other legal documents to reflect the changes brought by GDPR and to ensure we are compliant.

Data Consent

An important aspect of GDPR is the consent to store data, especially sensitive data like usernames and passwords. Our default policy is not to store customer usernames and passwords and we strongly advocate all customers to change any passwords we have issued (for example through account signup or password reset) to values that only they know.

For some customers, typically those with ongoing support, maintenance or management packages, we do store certain items of sensitive data like usernames and passwords. This data is retained with the knowledge of those customers and is required to deliver their service package. To ensure there is a formal, compliant record of consent for storing this data, we will be contacting all applicable customers in the next week explaining what data we hold and asking for their consent to continue to store it. If we do not receive consent, or no reply from a customer by the 1st May 2018, we will delete the relevant customer data.

Additional Questions

Anyone is entitled to ask for details of the data we hold about them. To do so, please see Requests for Account Information.

We will be doing some general maintenance and update work on our servers tonight (17th April 2018) between 22:00 and 23:00. During this period, access to some services may be impaired or unavailable.

Live and up-to-date status information on our services may be found on our live status page at https://status.calzadamedia.com

Our Hosted Exchange allows full collaboration services to Android phones including full mail, calendar and contact synchronisation using Microsoft's ActiveSync. We have recently updated our Knowledgebase step-by-step guides on setting up Hosted Exchange on Android smartphones and tablets. There are separate articles for Hosted Exchange 2010, 2013 and 2016:

• Hosted Exchange 2010
• Hosted Exchange 2013
• Hosted Exchange 2016

If you are using a 3rd party mail app, the generic settings are available in the separate knowledgebase article Generic Settings for Hosted Exchange on Android Devices.