MariaDB remote access disabled

In accordance with our Privacy Policy and our GDPR compliance, we have disabled direct remote access to our MariaDB servers. Access to MariaDB databases will still be available via the MariaDB Web Management tools:

Why?

For the last couple of months, we've been testing SSL connections for MariaDB using our in-house test servers. Regrettably these tests have demonstrated some inconsistencies and performance concerns with the various applications and services that use MariaDB when using SSL connections. We are still investigating this and hope to be able to enable SSL connections as soon as possible.

In our Privay Policy, we state that all connections to our websites and services are protected by SSL / HTTPS. As we are unable to deliver this protection, we are disabling this connection until such time we are able to protect it.

How do I manage my MariaDB database?

You can still manage your MariaDB databases using the Adminer tool available on your web hosting server (see links below). Connections to Adminer are protected by SSL / HTTPS.

Adminer on AVON

Adminer on SEVERN

What happens if I have a large query?

If you have a substantial query, please contact us via the Support Helpdesk as we may be able to run the query manually. Please note that this service is discretionary and we cannot provide assistance with debugging queries.