The Road Ahead

We've upgraded the software running our hosting control panel. This upgrade is primarily a security and reliability upgrade (i.e. fixing bugs and annoyances) and so most users should notice no difference or fundamental changes to functionality.

As many are aware, on the 25th May a new set of data protection rules and regulations known as the EU General Data Protection Regulations or GDPR. Although we are leaving the EU, the government has previously announced that it will be implementing GDPR in full.

In the next couple of weeks we will be updating our privacy policy and other legal documents to reflect the changes brought by GDPR and to ensure we are compliant.

Data Consent

An important aspect of GDPR is the consent to store data, especially sensitive data like usernames and passwords. Our default policy is not to store customer usernames and passwords and we strongly advocate all customers to change any passwords we have issued (for example through account signup or password reset) to values that only they know.

For some customers, typically those with ongoing support, maintenance or management packages, we do store certain items of sensitive data like usernames and passwords. This data is retained with the knowledge of those customers and is required to deliver their service package. To ensure there is a formal, compliant record of consent for storing this data, we will be contacting all applicable customers in the next week explaining what data we hold and asking for their consent to continue to store it. If we do not receive consent, or no reply from a customer by the 1st May 2018, we will delete the relevant customer data.

Additional Questions

Anyone is entitled to ask for details of the data we hold about them. To do so, please see Requests for Account Information.

We will be doing some general maintenance and update work on our servers tonight (17th April 2018) between 22:00 and 23:00. During this period, access to some services may be impaired or unavailable.

Live and up-to-date status information on our services may be found on our live status page at https://status.calzadamedia.com

Our Hosted Exchange allows full collaboration services to Android phones including full mail, calendar and contact synchronisation using Microsoft's ActiveSync. We have recently updated our Knowledgebase step-by-step guides on setting up Hosted Exchange on Android smartphones and tablets. There are separate articles for Hosted Exchange 2010, 2013 and 2016:

• Hosted Exchange 2010
• Hosted Exchange 2013
• Hosted Exchange 2016

If you are using a 3rd party mail app, the generic settings are available in the separate knowledgebase article Generic Settings for Hosted Exchange on Android Devices.

We will be doing some general housekeeping work on our servers tonight from around 19:00 to 21:00. During this period, normal service may be slightly impaired. To avoid any potential conflicts or issues, we request that hosting customers refrain from uploading files or content during this period.

This work only impacts our standard mail and hosting services. Hosted Exchange services will not be affected.

You may track the current status of all our services via our status website at https://status.calzadamedia.com/

Once again, Happy New Year to all our customers and visitors. We wish you all a happy and prosperous new year.