The Road Ahead

Happy New Year!

Thanks to all our customers and visitors that made 2015 so enjoyable. We wish everyone a successful and happy 2016.

From 1st September we are slightly changing the way we handle support enquiries. The existing Support Helpdesk website has been replaced with new functionality within the My Account area of our website.

To manage and create a support ticket, click on the Sign In button at the top of the page, and then once logged in, click on the Tickets tab with My Account.

For customers that prefer to contact support via email - using the address support [at] calzadamedia.com - this will continue to operate as before.

The old helpdesk at http://helpdesk.calzadamedia.com has been retired. Any visitors to that address will automatically be redirected to the new helpdesk address of https://www.calzadamedia.com/support/helpdesk/

Important Information

As a measure against SPAM and other email-borne nasties, the ticket system only processes messages from recognised email accounts, principally the email address defined with your Calzada Media account. Messages from unknown senders will not be automatically deleted, but will be processed within 24-48 of receipt.

Some customers may have recently received a message with the subject (your-domain-name) notice from the email address info@registermediastar.com containing the text ATTENTION: IMPORTANT NOTICE and purporting to have been sent from Domain SEO Service Registration Corp. An example of this message is included below (with the domain name blocked out in orange).

This message is a scam.

We strongly recommend that you do not click on any link in the message - including the unsubscription link. Just delete the message and ignore it.

We've seen this message before - May 2014 - and it is an attempt to fool domain owners into spending money on a Search Engine Optimisation (SEO) service from a corporation allegedly based in Florida.

All instances of this message we've seen to date have been captured by our spam filters.

We will be performing essential maintenance work to our mail services tonight (24 April 2015) between 22:00 and 06:00. During that time, access to our mail services may be interrupted or otherwise impaired. Due to the nature of the work, all standard mail services will be affected including Webmail.

This work only applies to our standard mail accounts. Hosted Exchange users will not be affected.

Access to our helpdesk (/support/helpdesk/) will be unaffected with this work.

Update 23:25

The maintenance and upgrade work has been successfully completed. As there were a few DNS changes - changes to domain names - there may still be some intermittent disruption for the next couple of hours.

We have recently revised and updated the anti-virus and anti-malware scanning that we perform on all incoming messages for our standard mail accounts.

As before, any message (including attachments) that is detected as containing a virus or malware will automatically and irrevocably be deleted. This entire process occurs before the offending message is delivered to the recipient's inbox.

If a virus or malware is detected, our mail servers will also send a notification message to the intended recipient. This notification includes key information like the sender's address and the message's subject. As many infected messages may also be considered to be spam, the notification message may end up in your mailbox's SPAM folder.

As we cannot guarantee that our antivirus scanners will intercept every infected message, we strongly urge all of customers to install antivirus software on their PCs. There are a substantial range of antivirus/security software providers - AVG, Avast, Eset, Mcafee to name but a few - many of whom offer a free* versions of their antivirus products.

* Software licence conditions and limitations will vary - please check with supplier.