The Road Ahead

To continue to support registrants of .com and .net domains that may have been affected by the COVID-19 / CoronaVirus pandemic, the restore fee waiver for these TLDs has been extended for another 60 days until 1st August 2020 at 03:59:59 GMT/UTC.

Additionally, from the 1st June 2020, restore fees will also be waived on .tv, .cc and .name TLDs until 1st August 2020 at 03:59:59 GMT/UTC.

In light of the developing situation surrounding the outbreak of Coronavirus COVID-19, we want to keep you updated regarding measures we are taking to ensure we can continue to deliver our products and services.

We aim to continue to operate as business as usual wherever possible. The only change we are making is that we will no longer undertake any site visits.

If you are experiencing difficulties in paying for products and services please contact us as soon as possible so we can work with you to make things easier.

If an issue should arise, we ask for your patience and understanding whilst it is resolved. Where a service is delivered through a supplier, we are already in contact to discuss and accommodate any changes they may be implementing.

These are exceptional and unprecedented times. Please heed the official government advice at https://www.nhs.uk/conditions/coronavirus-covid-19/. We ask everyone to show kindness and support to one another.

Take care and best wishes to all.

Alexander John

Director, Calzada Media Limited

We've made a few changes to our customer (MyAccount) login to protect against malicious login attempts. Customers logging in will now need to complete a CAPTCHA or Are you human? question in addition to entering their username and password details. We've added the CAPTCHA challenge to guard against malicious automated systems that may attempt to penetrate our login system through a brute force attack.

Our CAPTCHA challenge is to complete a relatively simple maths operation, for example: 1 + 2 = ? If you are unable to complete the CAPTCHA question, refresh the login page (press F5 or CTRL+R or use the browser refresh button) to get a new CAPTCHA question.

If you have any questions about CAPTCHA or your customer account, please contact us.

We haven’t disappeared, we’re still here. The computer gods have just not being favouring us for the last couple of days.

One of our web servers, NENE, has been offline for nearly 48 hours due to events that are beyond our control. As this issue is not likely to be fixed before Friday (at the earliest), we have temporarily moved all affected websites including our own to a different server.

Our standard mail service have not been affected and are working as normal. We intentionally split our Web hosting and mail services exactly for this kind of situation.

So, what happened?

Over the past few weeks, our NENE web server has been misbehaving for no apparent reason. This behaviour was not apparent to our customers or visitors, but noticeable to us via our daily checking and monitoring.

As any investigation could cause service interruption, we held off until last weekend. Unfortunately, despite many hours of work we couldn’t trace the problem and we suspected that Windows itself may have been corrupted beyond easy repair.

As NENE is actually a virtual server, the quickest and easiest solution was to replace it with a brand new virtual machine (we had backed up all data prior to taking the server offline). With virtual servers, the process of installing and configuration is typically quicker than with physical hardware so we aimed only to be offline for a couple of hours.

So we provisioned a new virtual machine, a process that typically takes a few minutes. It didn’t. It took over six hours for our service provider to provision a new server. Once available, the new virtual server was far from healthy, with one of its’ more apparent problems being its’ inability to restart without hanging/crashing.

We’re currently sitting in a very frustrating limbo as our service provider attempts to find a fix. They’ve managed to independently replicate the problem but have yet to discover a cure.

Update 17:00, 4^th September

The latest update we have from our service provider is that they have managed to replicate the problem in their test environment and are currently investigating the underlying cause.

Update 15:30, 5^th September

Our service provider has traced the issue. However, as the fix requires some changes to their infrastructure that are unlikely to be completed before Friday (7^th September).

GDPR day has arrived. Rejoice.

Update Privacy Policy and other legal documents and agreements.

To meet the requirements and standards of GDPR, we've updated our Privacy Policy, Terms and Conditions and other legal documents. These updated policies, documents and agreements took effect from the 22nd May 2018. If you are a Calzada Media customer or a visitor to our website, please take a moment to review these important documents.

• Privacy Policy
• Terms and Conditions
• Website Terms of Use
• More legal documents and agreements

Will any services change because of GDPR?

Any purchased services or products will continue as before. We've only had had to make one small modification to our web hosting service management tools as part of our GDPR compliance.

Will I still receive messages from Calzada Media?

If you are a Calzada Media customer with an ongoing service or product, then yes. You will continue to receive messages from us regarding the product or service you have purchased. These messages include renewal notifications, billing information or advanced warning of service maintenance or upgrade. We will send these message to you as part of our legitimate business interest and to satisfy the contractual agreement between us and our customers.

Will you be sending out marketing messages?

We will only send out marketing messages to people who have explicitly consented to receive them.

Questions?

If you have any questions, please do get in touch via the support helpdesk.