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The Road Ahead - Tag: Announcements

24 May 2022 by Alexander John Announcements, Customers, Legal, Data Privacy & Protection, News
Length: 25 seconds (83 words)

We've made some changes to our Privacy Policy in light of recent updates to our website.

Our updated website includes a new security log that replaces the previous login log. The new security log records all core security actions for a user (customer) account including logons, password resets, status changes and agreements to legal documents and policies. The Privacy Policy has been revised to reflect these changes. As before, all account holders are able to view their log entries through MyAccount.

25 Jun 2021 by Alexander John Company, Announcements, Legal, Data Privacy & Protection, News
Length: 21 seconds (71 words)

We've made some update to our Data Retention Policy to reflect recent tweaks to our email logging and recording. We've also cleaned up some language to make a few points clearer.

The updated Data Retention Policy along with all our other legal documents and policies may be found in the Legal section accessible by click on the Legal & Privacy link found at the bottom of every page.

03 Jun 2020 by Alexander John Announcements, Domains, News
Length: 22 seconds (73 words)

To continue to support registrants of .com and .net domains that may have been affected by the COVID-19 / CoronaVirus pandemic, the restore fee waiver for these TLDs has been extended for another 60 days until 1st August 2020 at 03:59:59 GMT/UTC.

Additionally, from the 1st June 2020, restore fees will also be waived on .tv, .cc and .name TLDs until 1st August 2020 at 03:59:59 GMT/UTC.

15 Jul 2019 by Alexander John Announcements, Customers
Length: 38 seconds (127 words)

We've made a few changes to our customer (MyAccount) login to protect against malicious login attempts. Customers logging in will now need to complete a CAPTCHA or Are you human? question in addition to entering their username and password details. We've added the CAPTCHA challenge to guard against malicious automated systems that may attempt to penetrate our login system through a brute force attack.

Our CAPTCHA challenge is to complete a relatively simple maths operation, for example: 1 + 2 = ? If you are unable to complete the CAPTCHA question, refresh the login page (press F5 or CTRL+R or use the browser refresh button) to get a new CAPTCHA question.

If you have any questions about CAPTCHA or your customer account, please contact us.

04 Sep 2018 by Alexander John Announcements, Help & Support, Maintenance, News
Length: 2 minutes, 1 second (404 words)

We haven’t disappeared, we’re still here. The computer gods have just not being favouring us for the last couple of days.

One of our web servers, NENE, has been offline for nearly 48 hours due to events that are beyond our control. As this issue is not likely to be fixed before Friday (at the earliest), we have temporarily moved all affected websites including our own to a different server.

Our standard mail service have not been affected and are working as normal. We intentionally split our Web hosting and mail services exactly for this kind of situation.

So, what happened?

Over the past few weeks, our NENE web server has been misbehaving for no apparent reason. This behaviour was not apparent to our customers or visitors, but noticeable to us via our daily checking and monitoring.

As any investigation could cause service interruption, we held off until last weekend. Unfortunately, despite many hours of work we couldn’t trace the problem and we suspected that Windows itself may have been corrupted beyond easy repair.

As NENE is actually a virtual server, the quickest and easiest solution was to replace it with a brand new virtual machine (we had backed up all data prior to taking the server offline). With virtual servers, the process of installing and configuration is typically quicker than with physical hardware so we aimed only to be offline for a couple of hours.

So we provisioned a new virtual machine, a process that typically takes a few minutes. It didn’t. It took over six hours for our service provider to provision a new server. Once available, the new virtual server was far from healthy, with one of its’ more apparent problems being its’ inability to restart without hanging/crashing.

We’re currently sitting in a very frustrating limbo as our service provider attempts to find a fix. They’ve managed to independently replicate the problem but have yet to discover a cure.

Update 17:00, 4th September

The latest update we have from our service provider is that they have managed to replicate the problem in their test environment and are currently investigating the underlying cause.

Update 15:30, 5th September

Our service provider has traced the issue. However, as the fix requires some changes to their infrastructure that are unlikely to be completed before Friday (7th September).

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The Road Ahead
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