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The Road Ahead

News, updates and thoughts from Calzada Media

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21 Jan 2016
 by Alexander John in Announcements, Company, Maintenance
Length: 21 seconds (70 words)

We will be performing upgrade and maintenance work on the our website on the 21st January 2016 between 19:00 and 22:00. During this time, access to the website may be interrupted or be unavailable.

This work only applies to the Calzada Media company website. Service websites like Webmail, Our Status, Hosting Control Panel and other Hosting Services will not be affected and will continue to operate as normal.

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01 Jan 2016
 by Alexander John in Announcements
Length: 7 seconds (23 words)

Happy New Year!

Thanks to all our customers and visitors that made 2015 so enjoyable. We wish everyone a successful and happy 2016.

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01 Sep 2015
 by Alexander John in Announcements, Customers, Help & Support, News
Length: 51 seconds (169 words)

From 1st September we are slightly changing the way we handle support enquiries. The existing Support Helpdesk website has been replaced with new functionality within the My Account area of our website.

To manage and create a support ticket, click on the Sign In button at the top of the page, and then once logged in, click on the Tickets tab with My Account.

For customers that prefer to contact support via email - using the address support [at] calzadamedia.com - this will continue to operate as before.

The old helpdesk at http://helpdesk.calzadamedia.com has been retired. Any visitors to that address will automatically be redirected to the new helpdesk address of https://www.calzadamedia.com/support/helpdesk/

Important Information

As a measure against SPAM and other email-borne nasties, the ticket system only processes messages from recognised email accounts, principally the email address defined with your Calzada Media account. Messages from unknown senders will not be automatically deleted, but will be processed within 24-48 of receipt.

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22 Jan 2015
 by Alexander John in Announcements
Length: 1 minute, 15 seconds (249 words)

As of the beginning of this week - 19th January 2015 - we have ceased to use our advertised telephone number of 01494 372080. If you call this number you will likely get the number you called could not be recognised message or words to that effect.

The decision to cancel this number may sound counterproductive especially as we don't plan on replacing it in the near future. This hasn't been a snap decision - it is one that we have been discussing for nearly a year.

We have been nearly inundated with unsolicited and nuisance calls. Every business gets these calls as we are exempt from the telephone preference service scheme. Often, these marketing and sales calls became a deluge to the extent we spent more time answering the telephone than working.

Virtually all of our customers - both new and existing - primarily communicate via by email or our helpdesk. If a telephone conversation is required, we are happy to supply our business mobile numbers.

Geographically, the telephone number no longer makes any sense. As a business, we are now primarily operate in Mid-Buckinghamshire into Northamptonshire. A Chesham based number is no longer an accurate representation of where we actually are.

With Facebook, Google+, Twitter, and our Helpdesk, we are still very easy to get hold of. If you wish to speak by telephone, send us a message, tweet or post including your telephone number via one of these methods and we'll call you back.

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08 Jan 2015
 by Alexander John in Announcements, Maintenance
Length: 36 seconds (120 words)

On 7th February 2015, our THAMES server is being moved to a new facility. This move - or migration - does unfortunately require a lengthy offline period for THAMES. We've been informed by our data centre provider that the server will be offline from 22:00 to 06:00 (GMT).

Affected Services

This migration will impact on the following services:

Unaffected Services

The following services are not affected

Learning More

If you would like to learn more about how this move may impact you, please contact us through the Support Helpdesk.

Showing 11 to 15 of 32 posts
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