Issue Tracker (Foundation Module)

We've made some changes to our Privacy Policy in light of recent updates to our website.

Our updated website includes a new security log that replaces the previous login log. The new security log records all core security actions for a user (customer) account including logons, password resets, status changes and agreements to legal documents and policies. The Privacy Policy has been revised to reflect these changes. As before, all account holders are able to view their log entries through MyAccount.

Merry Christmas and a Happy New Year to one and all.

Wishing everybody a prosperous and enjoyable 2022.

(Ornament Vectors by Vecteezy)

As is traditional at the time of year, in between mince pies and other festivities we will be installing some upgrades and undertaking routine maintenance on our systems. Wherever possible, we schedule this work to take place at time of low activity and interruption. Typically, the period between Christmas and New Year is such a time.

We don't anticipate any substantial downtime or upgrade work. If there will be any downtime periods in excess of five minutes, we will announce them in advance through our regular channels.

Further updates on the installed upgrades and any new or enhanced features or services will be released in the near future.

A recent and dangerous vulnerability has been found in the Apache Log4j logging software library. This is a widely used software library found in applications ranging from Apache through Minecraft through to complex web services.

We do not use Log4j in any of our products, services or websites. Nor do we use Apache in any of our hosting services. As per Microsoft's official response, we do not currently believe our servers and systems are exposed.

We are investigating whether any third-party service, product or application we may use is potentially at risk. If any are, we will mitigate the risk where possible and update when fixes are released.

We will be performing routine maintenance on our TAMAR server later tonight (24th September 2021) after 8pm. We anticipate the total time required will be around 30 minutes to one hour.

During this period, there may be slight impairments to services or the occasional period of service unavailability.

We will update this post when the maintenance has been completed.