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The Road Ahead

News, updates and thoughts from Calzada Media

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11 Aug 2014
 by Alexander John in Announcements, Email, Help & Support, Maintenance
Length: 36 seconds (120 words)

You may have noticed that we had a few a technical issues over the weekend (saturday) that affected our mail services. These issues are now fixed and we apologise for any inconvenience caused.

We suffered a bit of a domino affect. A hard disk error caused a database failure that in turn stopped our mail servers from processing and routing e-mail messages. We were still receiving messages, but they were just building up in a big queue awaiting sorting and delivery. Once the underlying issue had been resolved, all outstanding messages were processed and delivered as normal.

All web hosting and associated services (and their associated databases) were not affected by these issues and continued to operate as normal.

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21 Jul 2014
 by Alexander John in Announcements, Help & Support
Length: 39 seconds (129 words)

Our new Network & Service Status website is now live at status.calzadamedia.com. This new service presents live status information taken from the systems that continually monitor the availability of our websites and services.

Our support helpdesk (helpdesk.calzadamedia.com) has also moved to a new server. Any existing tickets have been transferred across and the website and e-mail addresses remain unchanged.

With these changes, our key support and status systems are now independent of our web hosting infrastructure - they are even located in a different part of the country! This aim of these changes to impose a higher degree of resilience - in the event of a hosting issue our independent support systems will continue to operate allowing our customers to monitor our status and contact us.

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