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The Road Ahead

News, updates and thoughts from Calzada Media

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17 Apr 2018
 by Alexander John in Help & Support
Length: 18 seconds (60 words)

We will be doing some general maintenance and update work on our servers tonight (17th April 2018) between 22:00 and 23:00. During this period, access to some services may be impaired or unavailable.

Live and up-to-date status information on our services may be found on our live status page at https://status.calzadamedia.com

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24 Apr 2017
 by Alexander John in Announcements, Help & Support, News
Length: 58 seconds (193 words)

At around 14:35 BST today, our AVON and NENE hosting servers abruptly and completely unexpectedly went offline and did not return until around 17:45. This downtime was due to a problem within the data centre and our server provider and was completely out of our control. Our apologies for any inconvenience caused.

This problem did not affected our Standard Mail, Hosted Exchange or DNS services.

With the affected servers back online, we have checked their services, websites and databases and everything appears to be running normally. If any customer has any problems or questions, please do hesitate to contact us.

Unfortunately, this problem affected our website including our support ticket system. Our apologies to any customers that tried to contact us by support ticket - we couldn't access our website either.

During this downtime, we were posting regular updates on twitter https://twitter.com/calzadamedia If you haven't already subscribed, please do so today to get the latest updates and information from Calzada Media.

You may track our service status at any time through our live status website: https://status.calzadamedia.com

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21 Jul 2014
 by Alexander John in Announcements, Help & Support
Length: 39 seconds (129 words)

Our new Network & Service Status website is now live at status.calzadamedia.com. This new service presents live status information taken from the systems that continually monitor the availability of our websites and services.

Our support helpdesk (helpdesk.calzadamedia.com) has also moved to a new server. Any existing tickets have been transferred across and the website and e-mail addresses remain unchanged.

With these changes, our key support and status systems are now independent of our web hosting infrastructure - they are even located in a different part of the country! This aim of these changes to impose a higher degree of resilience - in the event of a hosting issue our independent support systems will continue to operate allowing our customers to monitor our status and contact us.

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