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The Road Ahead

News, updates and thoughts from Calzada Media

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01 Sep 2015
 by Alexander John in Announcements, Customers, Help & Support, News
Length: 51 seconds (169 words)

From 1st September we are slightly changing the way we handle support enquiries. The existing Support Helpdesk website has been replaced with new functionality within the My Account area of our website.

To manage and create a support ticket, click on the Sign In button at the top of the page, and then once logged in, click on the Tickets tab with My Account.

For customers that prefer to contact support via email - using the address support [at] calzadamedia.com - this will continue to operate as before.

The old helpdesk at http://helpdesk.calzadamedia.com has been retired. Any visitors to that address will automatically be redirected to the new helpdesk address of https://www.calzadamedia.com/support/helpdesk/

Important Information

As a measure against SPAM and other email-borne nasties, the ticket system only processes messages from recognised email accounts, principally the email address defined with your Calzada Media account. Messages from unknown senders will not be automatically deleted, but will be processed within 24-48 of receipt.

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30 Jul 2014
 by Alexander John in Maintenance
Length: 20 seconds (67 words)

We will performing scheduled maintenance on the THAMES server between 19:00 and 19:30 BST today. Although we expect minimal interference, services and websites running on THAMES may be temporary unavailable whilst they are being restarted.

To keep track of our status, visit our http://status.calzadamedia.com" style="line-height: 1.6;">Network and Service Status. If you have a question, send us a message.

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21 Jul 2014
 by Alexander John in Announcements, Help & Support
Length: 39 seconds (129 words)

Our new Network & Service Status website is now live at status.calzadamedia.com. This new service presents live status information taken from the systems that continually monitor the availability of our websites and services.

Our support helpdesk (helpdesk.calzadamedia.com) has also moved to a new server. Any existing tickets have been transferred across and the website and e-mail addresses remain unchanged.

With these changes, our key support and status systems are now independent of our web hosting infrastructure - they are even located in a different part of the country! This aim of these changes to impose a higher degree of resilience - in the event of a hosting issue our independent support systems will continue to operate allowing our customers to monitor our status and contact us.

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