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MyAccount Login Changes

15 Jul 2019 by Alexander John Announcements, Customers
Length: 38 seconds (127 words)

We've made a few changes to our customer (MyAccount) login to protect against malicious login attempts. Customers logging in will now need to complete a CAPTCHA or Are you human? question in addition to entering their username and password details. We've added the CAPTCHA challenge to guard against malicious automated systems that may attempt to penetrate our login system through a brute force attack.

Our CAPTCHA challenge is to complete a relatively simple maths operation, for example: 1 + 2 = ? If you are unable to complete the CAPTCHA question, refresh the login page (press F5 or CTRL+R or use the browser refresh button) to get a new CAPTCHA question.

If you have any questions about CAPTCHA or your customer account, please contact us.

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