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Change mail account password

KB75
Article Id:
05 Dec 2012, last updated 02 Feb 2017
Published:

If you have forgotten a mail account's password, you can regain access by simply changing the account's password. To do this, you will need to log into our Hosting Control Panel.

How To

Please Note: All passwords must conform to our Password Policy. If you wish to generate a complicated password, try our Password Generator.

  1. Log into the Hosting Control Panel.
  2. From the left-hand Account Menu, click on Spaces
  3. From the Hosting Spaces menu, click on the space that contains your website (most accounts will only have 1 space).
  4. From the left-hand Hosting Space Menu, float your mouse over the Mail option. A side menu will open, click on Accounts.
  5. Click on the e-mail address of the target mail account.
  6. Enter the new password into the Password and Confirm Password textboxes.
  7. Click on the Save button at the bottom of the form to save the new password.

Additional Information

You will need to update the password for any program or device that accesses the mail account. This may include your phone

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