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eM Client IMAP Connection Errors

KB228 Last reviewed 15 May 2015
Notes on IMAP Connection Errors in eM Client

Problem

If you use eM Client to access our standard POP3/IMAP email accounts, you may occasionally get the error message stating Connecting to mail account failed (see screenshot below).

emclient_sync_error.jpg - Click for larger image

Under the Log tab, you may see entries of MailExceptions.ConnectionExceptions followed immediately by (Connection Terminated)

emclient_sync_error_log.jpg - Click for larger image

If you enable diagnostic logging in eM Client, you should find the following entry in the log file:

21:20:57.389|053| )
21:20:57.389|053| Exception:
21:20:57.389|053| Protocol violation
21:20:57.389|053| Line )
21:20:57.389|053| Greetings * OK Calzada Media (mail.calzadamedia.net) IMAPv4

Cause & Solution

At this time, we believe this issue is being caused by a bug in the software that powers our mail services. This is a known bug that only affects IMAP connections and the software developers have stated it will be addressed in a forthcoming version.

This bug will not cause you to lose any messages. If a message fails to sync, eM Client will automatically re-attempt synchronisation. If you have any concerns about missing messages, please check your account using Webmail.

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