What we scan
All incoming e-mail passes through a series of scans and checks to identify possibly suspect messages. The majority of these scans are anti-spam measures, but we also scan messages and any attachments for possible virus or malware.
If a message is identified as potentially containing a virus, then that message and any attachments is automatically deleted. We cannot recover any message once deleted.
Although we run antivirus checks, we do not guarantee that all e-mail messages that reach your mailbox will be virus or malware free. You should always run an up-to-date antivirus software package on your computer.
Blocked Attachments
For security reasons, we automatically block e-mail attachments with certain filename extensions.
False Positives
No AntiVirus software is perfect and so there may be occasions where an e-mail is incorrectly identified as containing a virus - a False Positive.
If a false positive occurs, we are still unable to recover the deleted message.