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Configuring Outlook Anywhere for PC

Article Id:
01 Aug 2013, last updated 26 Feb 2016 14:54


Outlook Anywhere (OA) allows you to create a direct link between the Hosted Exchange Server without the need to use a VPN tunnel. This article contains a step-by-step guide for configuring OA for a Windows PC.

If you have any questions or queries, contact our support team.


Before setting up Outlook Anywhere, please ensure that the following steps have been completed for your domain:

Setting up Outlook Anywhere

1. Go to Control Panel and start the Mail Applet

  • In Windows XP, go to Start > Settings > Control Panel
  • In Vista and Windows 7, go to Start > Control Panel
  • In Windows 8, swipe in from the far right edge of the screen and select Search. Then enter Control Panel in the search box, and then select Control Panel.

2. Open the Mail applet

  • In Windows XP, double click on the Mail icon
  • In Vista, Windows 7 and Windows 8, you may not see the Mail icon. To change this, change the View By option in the top right of the window to either Small Icons or Large Icons. Then double-click on the Mail icon (it may be called Mail 32-bit).

3. Click on Add to create a new profile.

Enter a useful name in the Profile Name field and then click on OK.

4. Check or tick the Manually configure settings option and then click on Next.

5. Select Microsoft Exchange and then click on Next

6. Enter the following details:

  • Enter in the Microsoft Exchange Server field.
  • Check or tick the option Use Cached Exchange Mode
  • Enter your e-mail address in the User name field
  • Do NOT click on the Check Names button
  • Click on More Settings

7. You will now configure the connection to the Exchange server. If prompted, choose Exchange server and then click on Next. You may see an error message saying:

The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.

If you see this message, you can safely continue by click on OK and then Cancel on the following dialog.

8. The Exchange configuration dialog will now appear. Click on the Connection tab

  • Check/tick the option Connect to Microsoft Exchange using HTTP underneath Outlook Anywhere.
  • Click on Exchange Proxy Settings

9. Configure the Exchange Proxy settings as following:

  • For the field Use this URL to connect to my proxy server for Exchange enter
  • Tick the option Only connect to proxy servers that have this principal name in their certificate and enter in the text field below
  • Tick the options On fast networks...and On slow networks...
  • Set the proxy authentication to Basic Authentication
  • Important: If your operating system is Windows XP, untick the option Only connect to proxy servers that have this principal name in their certificate.

10. Click on OK and then OK again until you are returned to the Exchange Settings page.

  • Click on Check Name. If you have configured the Connection Settings correctly, you will be prompted for your user name and password.
  • Enter your e-mail address for the username and your password.
  • If you wish to, and if the option is available, you can select to save the password. If you do not select this option, you will have to enter your username and password every time you run Outlook.
  • Click on OK

11. Back on the Exchange Settings page, your user name should now be underlined. This confirms a successful connection, settings and authentication.

Click on Next to continue and then Close.

Final Considerations

If you are configuring a connection to an existing mail account that already contains data, please be aware that Outlook may take some time to fully synchronise the accounts' contents. The time taken to complete synchronisation is dependent on factors like your Internet connection speed.

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