Installation Troubleshooting

Common Problems:

• I get a 500 - Internal server error when accessing Camino for the first time
• How do I report an error or contact support?

Answers

I get a 500 - Internal server error when accessing Camino for the first time

In nearly all cases you will see this error because your site is configured to run in Integrated Pipeline Mode. This is standard for IIS7 and later.

To remove this error, you need to make two small changes to the web.config file.

1. Open the web.config file using a text editor like Notepad
2. Go to line 70 of the file.
3. Comment out the httpHandlers and httpModules sections by encapsulating their entries in <!-- and -->
4. Save the web.config file and upload it again if necessary
5. Reload your website

If this does not remove the 500 error, please contact our support team.

How do I report an error?

If you experience a problem that is not covered above, please contact our support team.