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IMAP Connection Failure / AutoBan

KB37 Last reviewed 02 February 2017
What to do if you receive an autoban message.

Introduction

This article explains the commonest problem experienced with our standard email accounts: IMAP connection failed. In nearly all cases, this problem occurs due to an incorrect email account configuration.

Symptom

Your mail program may return a message similar to the one below (this came fron Windows Live Mail):

windowsmail_imap_failure.png - Click for larger image

A more verbose version of the error message is:

Server Response: Your IMAP command could not be sent to the server, due to non-network errors. This could, for example, indicate a lack of memory on your system.

Server: 'mail.calzadamedia.net'

Windows Live Mail Error ID: 0x800CCC0F

Protocol: IMAP

Port: 143

Secure(SSL): No

Problem

The common cause of this issue is the use of incorrect login details when accessing our mail servers. 99% of occurrences are actually an incorrect password.

Our mail servers operate an auto-ban feature where access to our servers are suspended for around an hour if multiple invalid login attempts are made. You will not be able to access any account hosted on our servers from your computer during the auto-ban period, but access will be still able via Webmail at http://mail.calzadamedia.net

Solution

Please check that the account details that you are using to connect to our mail servers are correct. If you mail program is accessing multiple accounts hosted on our servers, it will be necessary to check every account's details.

If you do not have all of your account details to hand, or wish to change any account password, this may be done through the hosting control panel at any time.

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