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Removing Exchange 2016 Mailbox from Gmail App

KB302 Last reviewed 12 November 2018
Step-by-step guide to removing a configured Exchange account from the Android Gmail App

Introduction

This article provides a step-by-step guide to removing a configured Exchange account from the Android Gmail App.

Method

Open Gmail App

Click on the menu option in the top left – this is three stacked horizontal lines.

gmail_app_menu.png - Click for larger image

Tap on Manage accounts

gmail_app_menuopen.png - Click for larger image

Tap on Exchange mailbox (this will be identified by the text Exchange underneath the email address)

gmail_app_removeaccount1.png - Click for larger image

You will be shown a screen titled Sync. In the top right of the screen, tap on the 3 vertical dots (under the time in the screenshot below) and then tap on Remove Account.

gmail_app_removeaccount3.png - Click for larger image

The app will prompt you to confirm removal. Tap on Remove account.

gmail_app_removeaccount4.png - Click for larger image

The app will now remove the Exchange mailbox. If the account was fairly large, your device may be slow for a little while as the mail data is deleted.

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