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Error Code 0x800c0133 when trying to receive mail

KB17 Last reviewed 27 November 2013
What to do if you get an 0x800c0133 error message.

If you see the error 0x800c0133 when you are retrieving email with Outlook Express (OE) , it is indicative of a your Inbox file having become corrupted. A possible solution to this situation is described below.

Please note: it is strongly recommended that you back up your e-mail data prior to performing any action below.

To remedy please follow these steps:

  1. Open OE, on the left pane, right click "Local Folders", select "New Folder...", specify a name for your new folder as "Temp".
  2. If you are still able to access "Inbox", move all mails in "Inbox" to the new "Temp" folder.
  3. Go to menu "Tools" -> "Options" -> "Maintenance" tab -> "Store Folder" button. It will show the location of your Inbox file, please remember this location.
  4. Close OE, go to the location mentioned above, delete the file "inbox.dbx".
  5. Restart OE, the "Inbox" folder should be auto recreated. Move back your mails to the new "Inbox", remove the "Temp" folder.
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