This document contains our policy with regards to abuse of us, our customers and our users.
If you encounter something your think might constitute abuse (see “What is Abuse?” Section below) which you believe has come from or is hosted by our network or systems, please read through the information on this page clearly. It explains our aim, principles, definitions and how to report abuse.
This policy should be read in conjunction with our Acceptable Usage Policy (AUP) and our other legal documents and policies.
From time to time we may need to update this policy. We will announce changes on our website, blog, social media and through notifications in MyAccount.
If you have any questions, please get in touch.
This Policy was last updated on the 4th May 2018
Calzada Media Limited is a limited company registered in England & Wales, registered number 07793929. Our registered office is situated at 2 Mars Drive, Wellingborough, Northamptonshire, NN8 1RJ
simplicity throughout these Policy, “we”,“us” and "our" means Calzada Media Limited. “You” and “Your” means any visitor or user of our websites and our services. “Customer” means any person, group of people or organisation that have registered a customer account with Calzada Media Limited. “Policy” means this Privacy Policy">privacy policy. “MyAccount” means our online customer portal. “User” or “Users” means any person or entity that accesses and uses our websites, systems and servers and any such service hosted therein; this includes casual website visitors, automated systems, customers and Users of customer websites.
We aim to run a clean network which operates on fair principles. We believe everybody has the right to be heard but not to the detriment of others. We will not tolerate abuse of our staff, our customers our visitors, our network or systems and services.
We are a UK company, registered in England & Wales and operate within the legal framework of English law. If you are a non-UK user, it is possible that what you may consider to be abusive is not considered to be so under English, Scottish or Northern Ireland law.
Abuse includes, but not exclusively:
We reserve the right to extend these definitions should the need arise.
We do not permit the sending of spam, malicious or unsolicited messages through our servers. Our mail servers are configured from being exploited from remote parties. Under the General Data Protection Regulation (GDPR), you should not receive any messages from a company unless they have a legitimate business reason or your explicit consent. For example, a company may a legitimate reason to send you an invoice by email, but cannot send you newsletters unless you have consented.
When reporting abusive messages, please include the following information:
If you are aware of any files hosted by us including those within customer websites that you believe to be in abusive, illegal or in contravention of our Terms and Conditions or other legal documents or policies then please report it.
Where possible, please include the following information
Please note that we don’t directly manage or monitor the content of customer websites. Consequently, we cannot block abusive actions and/or content from being reoccurring. It is the duty of the website owner to manage the content on their website.
We work to minimise any abuse being generated or stored on our network and servers. You can help us by reporting any abuse you spot which you believe has originated from within our network.
We regularly monitor own network and systems to guard against potential intrusion and exploitation. We also regular update and upgrade our systems with the latest manufacturer patches and updates.
We are not directly responsible managing the content on our web hosting customer websites or any messages they may send. We cannot nor will be held liable or responsible for the content of customer websites or customer messages. The primary role of managing and controlling this data resides with the customer.
If you have encountered abuse on a customer website or, we recommend you contact them first. If you do not receive an acceptable or timely reply, please contact us.
Please include as much information about the type of abuse you have encountered. Please also provide log files (if applicable), URLs for website abuse and email headers for unsolicited or malicious messages.
All supplied material will be stored in accordance with our Privacy Policy. Please note that we may be legally obliged to pass your report onto law enforcement or regulatory agencies.
As part of the abuse procedure (see “What happens when abuse is reported?” section below) we may need to check your identity. We may also request additional information to further substantiate your report.
If you are a registered customer – i.e. you have a customer account with us - please report abuse via our support helpdesk.
Please report abuse by completing our online Abuse Report form.
Once we receive an abuse report, we will investigate the issue thoroughly. We aim to resolve abuse reports as quickly as possible. Our actions include:
This really depends on the type and nature of the reported abuse. Certain actions and content is prohibited by law. Other actions or content may be legal but in violation of our legal documents (Terms and Conditions, Privacy Policy etc). Other actions or content may be distasteful but ultimately legal and/or compliant with our legal agreements and policies.
The final decision will be made by a senior member of Calzada Media staff.
We will keep the original reporter informed irrespective of our decision.
If you disagree with our decision you may request a review.
If the abuse originated with us, i.e. a fault with a Calzada Media product, service or system, we will immediately undertake steps to resolve it as quickly as possible.
If the abuse originated with a user of one our products, services or systems, we have several options available to us and at our discretion, including:
If the abuse originated through one of our customers, we have several options available to us and at our discretion, including:
The details you provide will be handled in accordance with our stated Privacy Policy.