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Generic Smartphone Configuration

KB115 Last reviewed 27 February 2016
Instructions on how to connect smartphones - Android, iOS, Windows - to Hosted Exchange

Overview

All smartphones including iPhones, iPads, Android, Windows etc may connect to our hosted exchange with the same common settings. The exception to these are Blackberry handsets who have a different configuration.

In some cases, you may have an issue connecting a smartphone to Exchange if you have not completed the DNS setting configuration. Critically, the autodiscover CNAME must be in place before connecting to Exchange.

Generic Settings

These settings apply for all smartphones except Blackberry handsets.

Hosted Exchange 2010

Setting Name Value
Email Address: The Hosted Exchange E-mail Address
Server Name: cas.messageexchange.com
Username: The Hosted Exchange e-mail address
Password: The password assigned to the mailbox
Domain: At first, leave blank. If no connection, enter messageexchange.com
Description: Anything you wish to call the account
Use SSL On

Hosted Exchange 2013

Setting Name Value
Email Address: The Hosted Exchange E-mail Address
Server Name: cas.cloudplatform1.com
Username: The Hosted Exchange e-mail address
Password: The password assigned to the mailbox
Domain Field: At first, leave blank. If no connection, enter cloudplatform1.com
Description: Anything you wish to call the account
Use SSL On

Blackberry Handsets

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