Legal & Privacy
Terms of Service, Policies and other legal documents

Abuse Policy

Every Calzada Media customer agrees to comply with our all the terms and conditions and other policies as listed on our Legal Notices page.

We take the enforcement of all terms and conditions seriously, and we aim to run a clean network which operates on fair principles. We also investigate all reports of abuse.

If you encounter something you think might constitute abuse (for example, spam or inappropriate content) which you believe has come from our network or systems, please read through the information on this page carefully. It explains how you can report it.

What is abuse?

This policy covers the following types of abuse on the internet:

  • Spam or an unsolicited mail
  • Hacking Attempts
  • Phishing
  • Web space abuse
  • Mail service abuse
We work to minimise the amount of abuse that is generated on our servers. You can help us by reporting any abuse you spot which you believe has come from the Calzada Media network.

Please report all abuse by sending us a message through our helpdesk. Please include as much information as you can about the type of abuse you've encountered. Please also provide log files (if applicable), URLs for site abuse and email headers for spamming.

Once we've received your email, we'll investigate the issue thoroughly, contact any relevant customers and work to resolve the issue as quickly as possible.

Reporting port scanning, attempted hacking and firewall activity

If your report is based on information from a firewall, please ensure that you send the relevant unedited firewall log (or excerpt). Please ensure that the log includes the time, date and time zone.

If you see any other misuse on your own servers originating from a Calzada Media IP address, please send us the following information:

  • Your URL
  • You Web Server Log
Please ensure the log shows the IP address, time, date and time zone of the IP ddress logging into your server, and any details of the misuse that has taken place.

Reporting email misuse (including spam)

Please make sure you send us the full header and content of the relevant email(s) or message(s). The header enables us to trace the journey that a message has made from the computer it originated from to the computer it was downloaded to.

All messages will be handled in accordance with our Privacy Policy.

Reporting virus activity

If you have received or been infected by a virus, worm or Trojan please note that we are cannot offer any support to help rectify your systems. We recommend you install anti-virus software and ensure that it is updated regularly.

When reporting virus activity, please include the following information:

  • The name of the message sender
  • The message subject
  • The date and time you received the message

Please do not attempt to forward the infected message to us. It will be automatically intercepted by our own security systems.

You may need to include the attachment in an archived file (.zip, .rar etc) for our email software to receive it. If you cannot attach the virus, then please send the email and header only.

Reporting web space abuse

If you become aware of any web space hosted by Calzada Media that you feel is in contravention of any of our Terms and Conditions or you feel contains abusive or illegal contact, then please contact us.

Please send the following information:

  • The URL (such as www.Calzada Media.co.uk).
  • The time and date that you noticed the infringement.
  • Details of how you came to view the material.
  • A precise description of why you believe the material to be in breach.

In line with industry practices, we report illegal activity to the police or to any other relevant authorities. We also work with all appropriate bodies to ensure images of child abuse are removed from our servers and reported as quickly as possible.

Please note: by signing up for our services you agree to be bound by all Calzada Media Terms and Conditions.

Alexander JohnOver 15 years experience with all things IT, Internet & Web for companies small and large. Microsoft Certified IT Professional (MCITP), MIET, MBCSDirectorCalzada Media Limited
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