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Service Interruption 24th April 2017

24 Apr 2017
 by  in Announcements, Help & Support, News
Length: 58 seconds (193 words)

At around 14:35 BST today, our AVON and NENE hosting servers abruptly and completely unexpectedly went offline and did not return until around 17:45. This downtime was due to a problem within the data centre and our server provider and was completely out of our control. Our apologies for any inconvenience caused.

This problem did not affected our Standard Mail, Hosted Exchange or DNS services.

With the affected servers back online, we have checked their services, websites and databases and everything appears to be running normally. If any customer has any problems or questions, please do hesitate to contact us.

Unfortunately, this problem affected our website including our support ticket system. Our apologies to any customers that tried to contact us by support ticket - we couldn't access our website either.

During this downtime, we were posting regular updates on twitter If you haven't already subscribed, please do so today to get the latest updates and information from Calzada Media.

You may track our service status at any time through our live status website:

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